Support
Stuck on a workflow, a connection or your bill? We read everything. Send us a message below and a human — usually the founder — will get back to you.
contact@prompteryx.ai
We aim to respond within 1–2 business days (UK time). Use the form (it emails us directly) and, for workflow issues, include a link to the run.
Documentation
Documentation homeGuides for every part of the platformGetting startedSet up your account and first automationAI Browser AgentHow the agent works and how to steer itVisual StudioBuild no-code workflows node by node
Frequently asked questions
How do credits and billing work?
AI usage is measured in credits, consumed as AI actions run. Your plan's credit allowance renews each billing month, and you can buy top-up packs on the pricing page. Manage or cancel your subscription any time under Settings → Account; cancellation takes effect at the end of the current period. Payments are processed securely by Stripe.
How do I connect apps like Google, Slack or Airtable — and disconnect them?
Connect apps from the Connect Hub or directly from a workflow node: you'll be sent to the app's own sign-in and consent screen, and we store the resulting token encrypted. We only use a connection to run the workflows you build with it. To revoke access, delete the credential in the app (Credentials page) — and you can additionally revoke Prompteryx from the third-party's own security settings. See the Privacy Policy for how connected-service data is handled.
My automation or agent run failed — what should I check first?
Open the run's log or session recording to see exactly where it stopped. The most common causes: the website changed its layout (edit the affected step and re-run), a sign-in expired (reconnect the credential), or the task needs a clearer instruction — the agent does best with specific, step-scoped goals. If a run still fails, email us the run link and we'll dig in.
How do I delete my data or my account?
You can delete individual workflows, runs, recordings and credentials in the app at any time. To delete your entire account, go to Settings → Account → Delete account, or email contact@prompteryx.ai from your account email. Deletion is honoured within 30 days — see the Privacy Policy for details.
Do you have an API?
Yes — the Developer plan includes a public REST API and SDK for running agents and workflows programmatically. Start with the API documentation.
See also: Terms of Service · Privacy Policy
